FAQ’s: Frequently Asked Lawn Service Questions
We provide a comprehensive array of lawn care services, which our customers can enjoy as-needed or on a regular schedule throughout the year. We offer:
- Regular mowing services
- Landscape cleanups (trimming & weeding)
- Lawn aeration
- Flower planting
- Grass installation
- Holiday decorating
- Landscape design
Click on any of the links above to learn more about that service or call us at (972) 424-8873.
After many years of experimenting, we’ve found that mowing year-round is best for the health and appearance of your lawn. However, we do mow at different frequencies throughout the year, with monthly mowings during the off-season.
Terra Turf provides professional weekly lawn care service, every other week mowing and landscape service to the following cities:
- Little Elm
- The Colony
This depends on the type of service you request. Customers on a weekly lawn mowing schedule will receive approx 37 annual visits, while bi-weekly customers will receive approx 21 or 22 visits, depending on whether they are on even or odd weeks.
It is recommended that you tidy up any debris/obstacles in the lawn the day before the crew is scheduled to arrive. The mowing crews will move a few small items when mowing. However, if there are a lot of toys, sport balls, dog toys, trash and other items, unfortunately the crew does not have time to pick up/move the items. As for lawn furniture and trampolines, because there is a risk of damage when moved, the crew will only weed eat or mow under and around these items.
The mowing crew does not collect leaves during a mowing service. Please click HERE or call us us to arrange a leaf cleanup with one of our Landscape Cleanup crews.
Yes! We can handle overgrown lawns. Our normal mowing rates are for lawns with grass up to 6″ tall. If over 6″, there could be additional cost for the initial visit.
We want you to be our customer because you’re happy with the great service you receive, not because you’re locked into a long term contract. We do have a 5 service minimum for our mowing services, after which, you are free to cancel your service at anytime. Please allow 24 hours from the time of your request so we can remove you from our schedule.
We have all the professional grade equipment, bags and supplies needed to provide the service you requested. You don’t need to provide the crew with anything. Just sit back and relax!
Yes! As long as your dog is friendly, you can leave them in the backyard. However, we cannot guarantee they won’t escape. It’s best to have them inside or in a kennel on your service day to ensure they are safe.
It is recommended to leave the clippings on the lawn. Clippings provide vital nutrients to the lawn as they breakdown. We only recommend bagging if the lawn has been neglected.
In order to keep cost down while providing top quality, we service certain zip codes on specified days. While you can not request your day of service for mowing, we do follow a strict schedule which will ensure we provide your service on the same day each week, weather permitting.
Our crews work until 7-8 pm during the summer and 5-6 pm in the winter. They should be there any minute!
We recommend keeping the soil extremely damp (but not waterlogged) for the first 30 days after sod installation. Wherever you see grass that has turned yellow or wilted, it has not been watered enough! After the first 30 days, twice a week, deep root watering is usually sufficient.
Yes! We use fine shredded hardwood mulch for a refined look that also protects your flowerbed from erosion and moderates soil temperature.
We’ve found that a depth of approx 2 inches is the best thickness to protect your plants and make your yard look great.
Yes! We plant flowers suitable for every growing season, spring through fall. Call us any time of the year for a burst of yard color.
Yes! Lawn aeration provides your soil with access to more nutrients, water and air than would otherwise be possible. This creates a lush lawn that is healthy, vibrant, and easier to maintain.
It is recommended to aerate your lawn twice a year. Please click HERE to learn more about the process and benefits of lawn aeration.
Our office hours (for phone calls and customer service) are Monday through Friday, 9:00am to 5:30pm
Our field crew hours are Monday through Saturday, 7:00am to 7:00pm
At this time, we do not offer lawn fertilization or weed control.
All maintenance services (mowing, cleanups, flowers, mulch, etc) are billed to any credit or debit card after the service is provided.
As for landscape installations, we ask for a 50% deposit to secure all the necessary materials and reserve your spot on our schedule. The remaining balance is due upon completion.
Yes! Simply contact us by phone or email and we will be happy to email you a receipt right away.
In order for us to complete everyone’s service and stay on schedule, occasionally we will need to mow during conditions that are not ideal. However, if you would ever like to skip a service, simply let us know with as much advanced notice as possible. We will try and work you back into the schedule later in the week if possible.
During heavy rains we will not send our crews. We will resume service once the weather allows. If needed, we will use the weekend to catch up so all scheduled work is completed every week.
Simply call us at 972-424-8873 or securely online at: https://www.terraturf.com/update-credit-card
We will do our best to come back if we have a crew in your area. However, it is best to provide us with the key location or lock combo to ensure this is never an issue.
There are several different varieties available for our area. The main factor in determining the type of grass is the amount of sun light in that specific area of your lawn. Please contact us so we can meet with you in person to discuss the best solution for your home!
For more installation on our grass installation service, please click HERE.
We use brown paper recycling bags to collect any debris from your home and set them by your trash cans for the city to remove at no additional cost on your normal trash collection day.
Not to worry! We will be there as soon as weather permits. Keep in mind that rain, experienced early in the week could delay service for the entire week. If needed, we will work through the weekend to ensure everyone receives service.
We operate on time 99% of the time. However, there are a few things that will delay your service. Inclement weather, truck or equipment trouble, a sick crew leader or an accident.
In the event we cannot provide your service, you will receive an email letting you know what happened and when to expect us.
You are in complete control! We accept credit/debit card payment for all services, in addition, we also accept check payment for landscape installation projects. Rest assured, we follow industry leading security protocol to protect and guard your personal information.
We ask that you only pay through our secure website or by calling the office.
Yes! Throughout the year we will email coupons for services that are relevant for that time of the season.
Please make sure we are added to your approved/accepted email list to avoid our correspondence going to your junk/spam folder.
Of course! However, we prefer and recommend that you communicate all instructions through the office. This will ensure we are aware of how you want the service to be done, giving us the ability to resolve any issues that may occur with the crew not understanding your request.