Terms of Service
PLEASE TAKE A MOMENT AND READ THE FOLLOWING INFORMATION. COMPLYING WITH THE FOLLOWING PARAGRAPHS WILL ENABLE US TO PROVIDE YOU WITH THE BEST POSSIBLE SERVICE:
Mowing Service – Includes mowing, edging, line trimming and power blowing the clippings off sidewalks and driveway. It does not include leaf cleanup, bed weeding or bush trimming. Please order a Landscape Cleanup if you need additional services. To qualify for our “Weekly” or “Bi-Weekly” mowing service, there is a 5 service minimum. If you cancel before we provide 5 services, an additional fee of $45+tax will be billed to your card on file.
Locks on Gates – Most clients provide us with their gate combination. Since there are 100’s of different lock opening variations, we highly recommend you use a Gold Masterlock with the 4 digits that line up on the bottom of the lock. However, if you choose not to provide us with the combo, it is your responsibility to unlock the gates on your service day. Because we are in certain areas on certain days, if you forget to unlock your gate(s), a Revisit Fee of $15/visit, will be assessed (additional to your normal mowing service rate), if the crew is requested to return due to locked or blocked gates, damaged gates prohibiting the crew to enter or the client sending the crew away for any reason beyond our control.
Automatic Sprinkler Systems – Occasionally the crew may accidentally damage one of your sprinkler heads. If the crew does not repair it immediately, please contact us within 24 hours so we can schedule the repairs at no cost to you.
Rain/Holidays – We follow a strict schedule and do not “take off” when it lightly rains. However, in the event of severe weather, our crews could be delayed, usually only 1 day at the most. You must contact us if you think your yard is too wet and you would like us to skip your service until your next scheduled visit. We require 24 hour notice, prior to your service, during business hours, in order to honor your request. Holidays are listed on our FAQ page and are subject to change annually.
24 Hour Guarantee / Complaints – If you are not 100% satisfied with a service or think we did not show, please contact us within 24 hours and we will review the concern(s) (requesting photos, contact the crew leader, etc) to address your specific concern(s). Otherwise, we consider the work has been done to your satisfaction. If you notice a problem after 24 hours, please let us know so we can get it corrected for the next service.
Definition of a “Man Hour” – A unit of production equal to the work one person can produce in one hour.
Low Voltage Lighting – Because most low voltage lighting systems (i.e. Malibu Lights) are not installed properly (Wires not buried to recommended specs, etc.) and because they are usually made out of plastic that becomes brittle over time, we DO NOT assume any responsibility for damage that might/will occur. You accept this provision if you hire us to provide your service.
Billing – You authorize us to charge the credit/debit card you provided when you placed your order. With the exception of Landscape Design/Installations, Terra Turf does not accept any forms of payment, other than debit/credit cards. Charges will be clearly shown on your credit/debit cards statement and therefore no receipt will automatically be mailed or emailed. If you need a description of the charges, please contact us the day after the service is provided and we will be happy to email you a detailed receipt. If you believe we made a billing error, please CONTACT US DIRECTLY (972-424-8873 or firstname.lastname@example.org ) so we can research the matter.
Warranty – All material is guaranteed to be as specified. All work to be completed in a workmanlike manner, according to industry standard practices. All agreements contingent upon strikes, accidents or delay beyond the control of TTLM, Inc.. We reserve the right to furnish substitute plants of equal or greater value in cases where designated plants are not available.
It is your responsibility to inspect all materials and/or product prior to TTLM, Inc. beginning work. We do not offer any warranty expressed or implied on any plants, flowers, trees, SOD etc.
Sales Tax – The state requires we collect sales tax on lawn care and landscaping services. CLICK HERE for more information.
Cancellations/Skips – Please contact us via email at: email@example.com or by phone (972-424-8873) at least 24 hours before your scheduled service date, during business hours, if you would like to cancel/skip a service. This not only allows us to properly remove you from our route, but also enables us to fill your time slot with another project. Cancellations for a Monday service must be received before 5:00pm the previous Friday.